IDC MarketScape: Atlassian named a Leader in worldwide IT service management software
In 2024, the IT service management software market was shaped by new shifts in the modern workforce and IT trends. Atlassian was named a Leader in the IDC MarketScape: Worldwide IT Service Management Software 2024 Vendor Assessment for strengths in platform benefits, automation and AI offering, scalability and growth.
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“Historically, Atlassian has been known for its focus on software developers and technical teams using agile methodologies, but both Jira and Jira Service Management are adapting to focus on other types of product and service delivery as well.”
“IDC MarketScape: Worldwide IT Service Management Software 2024 Vendor Assessment”
Doc #US51813224. Published December 2024
Unlock high velocity service management for Dev, IT, and business teams
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.