Purchasing & Licensing FAQ
Trials
| We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, visit this page. We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to my.atlassian.com in the original billing experience and to admin.atlassian.com/billing in the improved billing experience. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan. Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials. You can trial Data Center by downloading some or all of our Data Center products (Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, or Bamboo) and requesting a new Data Center trial license. Free cloud migration trials If you’re an existing Data Center customer, we also offer free cloud migration trials that match the remaining duration of your subscription (up to 12 months) and tier (up to 10,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost. Marketplace apps You can trial any Marketplace app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator.
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| To have your cloud trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist. New Data Center trial licenses can be generated within my.atlassian.com. After logging in, select New Trial License, followed by the product you'd like to try. Please note, you'll need your Server ID to generate a trial license key. |
Pricing and Discounts
| Atlassian offers a variety of training solutions to help you and your team get the most out of our apps and products. You can access live training, on-demand courses, focused learning paths, and certification programs for Jira, Confluence, Jira Service Management, and more. Whether you’re just getting started or looking to build advanced skills, there are options for every level. Explore all available training and learning resources on our Learning - Atlassian Community. |
| We offer special pricing to eligible nonprofits and social enterprises, students and teachers, academic institutions, Open Source projects, and certified Atlassian Partners. See below for details. |
| Yes! Atlassian is proud to support nonprofit organizations by offering discounted Community licenses on our apps. If you’re part of a registered nonprofit, you may be eligible for these special rates to help your team do more with less. To see if your organization qualifies and to learn more about available discounts, eligibility requirements, and product options, visit our Nonprofit Discount Eligibility and Pricing | Atlassian. |
| Atlassian partners with Goodstack - a leading verification and donation platform - to verify that applying nonprofit organizations and social enterprises meet Atlassian’s discounted license eligibility criteria. To be eligible for a Community license, you must be recognized as a nonprofit organization in the country in which you are registered in accordance with Goodstack’s specific eligibility criteria for that country or a valid social enterprise (per Atlassian and Goodstack’s definition). In addition, Community licenses are only available to nonprofit organizations and social enterprises that are non-governmental and non-political. For more information about ineligible organization types, visit our Atlassian for Nonprofits “Eligibility and pricing” page. When a Community license application is completed and submitted, the information is sent to Goodstack for thorough vetting against our Community license eligibility guidelines. Goodstack’s automated service reviews the information provided, as well as public information about your organization, to ensure that your organization is eligible for a Community license. Goodstack also verifies that your organization:
Please note that all new and existing Community license applicants are reviewed by Goodstack against Atlassian’s eligibility criteria and Goodstack’s country-specific nonprofit eligibility criteria. Please be aware that we may need additional information from you in order to continue offering discounted licensing. If you have any questions about Community license eligibility requirements, please visit our Atlassian for Nonprofits “Eligibility and pricing” page. For more information about specific nonprofit country eligibility, see Goodstack’s nonprofit verification guidance. Please contact us with other questions about our Community license discount. |
| Yes! Atlassian offers discounted Academic licenses to eligible educational institutions and organizations. If you’re part of a qualifying academic institution, you can access significant discounts on a wide range of Atlassian Cloud and Data Center apps Who qualifies?
Discounted pricing includes:
Note: Existing Academic Server license holders will be asked to reapply to verify continued eligibility. If you’re an existing Data Center customer, you can use our Cloud transformation costs | Atlassian to compare your costs in Cloud vs. Data Center. Ready to apply? |
| Atlassian does not offer special pricing for governmental entities. However, U.S. federal, state, and local government customers can purchase Atlassian Government Cloud licenses as a standalone option—there’s no requirement to purchase commercial licenses as well. For U.S. government customers, Atlassian Partners with Carahsoft, our Government Aggregator, to support purchasing and procurement.
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| Atlassian is committed to supporting the Open Source community. Eligible Open Source projects can apply for Atlassian’s Open Source License program, which provides access to our cloud apps under special terms designed for the unique needs of open source initiatives. To learn more about eligibility and how to apply, visit our Open Source Project License Request | Atlassian. Please note: Open Source Cloud licenses are available for the Standard plan only. |
| Yes! Atlassian offers discounted product subscriptions—called Classroom licenses—to eligible collegiate students, graduate students, and teachers using Atlassian Cloud apps for classroom or learning activities. Discounted pricing includes:
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| Atlassian does not offer special pricing for unaffiliated resellers. Special pricing is only available to Corporate Resellers and official Atlassian Partners. If you’re interested in becoming a partner or want to learn more about our partner programs and benefits, please visit our Atlassian Partners: Receive Product Support | Atlassian for complete details. |
| Atlassian verifies nonprofit, social enterprise, student and teacher, and academic institution eligibility in partnership with Goodstack, yet determines qualification for discounted licenses at its sole discretion. We reserve the right to grant or deny an individual or organization’s application for a discounted license or to discontinue an active discounted license at any time and for any reason, and to supplement or amend our Community, Academic, Classroom, and Open Source license eligibility guidelines at any time.
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| Absolutely! Atlassian offers several incentives to make your move to Cloud as smooth and cost-effective as possible:
Still on Server? For a full timeline of changes and next steps for your organization, check out our Cloud transformation options | Atlassian page. |
Ordering
| We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions can be managed using the original or the enhanced experience. To know which experience you’re billed through, visit Atlassian Support | Understand the improved Atlassian billing experience For Cloud Apps If you’re on the original billing experience:
If you’re on the improved billing experience:
If you’re unsure which billing experience you have, visit Understand the improved Atlassian billing experience For Data Center Apps For Resellers |
| We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, Understand the improved Atlassian billing experience For Cloud apps
For Data Center apps
Important: Beginning on March 30, 2026, at 23:59 PST, new customers will no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps. |
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud apps
If you’re on the improved billing experience:
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| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud and Data Center Products apps To add a PO number when creating a new quote:
To add or update a PO number on an existing quote or invoice:
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| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Atlassian can generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY). However, AUD and JPY are reserved for customers in Australia and Japan, respectively. All prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin. Please note the following restrictions:
If you have questions about currency options for your quote or invoice, please Atlassian Support: Pricing, Billing, & Licensing | Atlassian. |
| Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian-based customers. Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation. Tax Treaties: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian. Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications. |
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. For Cloud Apps
For Data Center apps |
Payments & Refunds
| Billing Engine: Before sending any payment, follow these steps:
Accepted Payment Methods:
Note: We are unable to issue quotes or invoices in Australian dollars (AUD) for cloud subscriptions or Marketplace apps. ---------------------------------------------------------------------------------------------------------------- Payment Methods
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| Managing Your Cloud Subscription Billing Note: We cannot issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or marketplace apps. ---------------------------------------------------------------------------------------------------------------- Adding PayPal as a Payment Method Original Experience
Improved Billing Experience
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| The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team. |
| Managing Your Cloud Subscription Billing ---------------------------------------------------------------------------------------------------------
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| Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds. If you'd like to cancel your cloud trial, see Cancellations & Refunds. |
| Managing Your Cloud Subscription Billing ----------------------------------------------------------------------------------------------------------
Data Center
You are welcome to continue renewing your existing Data Center subscription after March 30, 2026. However, renewals cannot extend beyond March 28, 2029, and will be prorated to that date if a 12-month renewal goes past that date.
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Taxes
US Sales TaxWe only apply US sales tax to orders addressed to billing customers based in the US States and territories listed here. Please contact us with your exemption documentation and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order. Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority. Chicago Lease Transaction Tax Beginning January 1, 2024, Trello Inc. will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Trello products from customers based in the city of Chicago, Illinois. Beginning February 1, 2022, in compliance with the local tax regulation, Atlassian will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Atlassian Cloud software products from customers based in the city of Chicago, Illinois. The city of Chicago, Illinois, imposes LTT on the lease or rental in the city of personal property, and on the privilege of using in the city personal property that is leased or rented outside of the city. This tax applies to nonpossessory computer leases, which includes qualifying software licenses that are not otherwise subject to Illinois Retailer's Occupation Tax. The current applicable tax rate of LTT is 9%.
VAT/JCT/GSTVAT In accordance with EU, Iceland, Norway, Turkey, South Korea, Chile, Mexico, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment. The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment. *Please note that there are no VAT exemptions for customers located in Russia and Mexico. JCT In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. Contact us with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote. GST In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST.
Canadian taxesPST In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan. GST Effective July 1, 2021, Atlassian will collect goods & services tax (GST) in select Canadian provinces and territories. 5% GST will apply to orders from Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. See HST below for remaining Canadian provinces and territories. QST Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders. HST Effective July 1, 2021, Atlassian will collect harmonized sales tax (HST) in select Canadian provinces and territories. 13% HST will apply to orders from Ontario; 15% HST will apply to orders from New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. See GST above below for remaining Canadian provinces and territories.
Note: As Canada has two levels of taxation, GST/HST will be in addition to the provincial taxes Atlassian collects for Quebec (9.975% QST), British Columbia (7% PST), and Saskatchewan (6% PST). Thus, customers based in these 3 provinces will see the following tax charges on each transaction:
All Canadian federal and provincial taxes will be calculated based on the billing contact address.
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| Atlassian collects tax based on the country of your company. Ensure your billing information is up to date by following these instructions. Please contact us with any questions. |
| Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian. If you can supply valid exemption documentation covering the period of the purchase, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment. After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities. We are unable to provide tax refunds outside of our 30-day refund policy. |
| For Reseller or Partner orders, the application of the US sale is based on the location of each of your customer's sold-to states rather than your billing address. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order. |
*The exemption only applies to orders in Denver, Colorado and Lakewood, Colorado **Puerto Rico is now recognized as a US state/territory and will be taxed accordingly ***General Excise Tax in Hawaii
If your purchases are US sales tax exempt, contact us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders. |
| The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal / Chilean peso / Mexican peso will be displayed on the final invoice, which will be issued after full payment has been received. This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment. |
| For most reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order. For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption. |
| Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click Save. *Please note, this is not applicable to JCT, or customers located in Russia. |
| Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote. *Please note, this is not applicable to JCT, or customers located in Russia. |
| If the sales tax calculation on your invoice has changed and you’ve recently updated your billing address, this is tied to Atlassian’s efforts to comply with global tax regulations. Atlassian is required to collect sales tax in each region that we operate in order to comply with global tax regulations. As a result, starting January 4, 2022, our invoicing system is now using the billing address to accurately calculate sales tax for each of our customers. *If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote. |
| Starting January 4, 2022, our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate. If you’ve received an email stating your account is out of compliance due to an incomplete address, visit your account to update the address on file. *If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote. |
| The “action required” message to update your billing address will only disappear after your billing address is correctly updated in our systems. If you’ve made the required update to your billing address but still see the message in-product, please note, updates to your address may take up to 24 hours to be processed in our billing system. During this time, you may continue to see messages related to updating your address. |
Administration Fees
| The administration fee was established to address increasing regulatory operating costs imposed by governments in certain jurisdictions. This fee only applies to customers with a billing address in Turkey. |
| The administration fee went into effect on October 12, 2021 PT. |
| In Turkey, an administration fee of 7.5% will be applied to sales of non-hosted software (Data Center) and non-hosted apps in the Atlassian Marketplace. This administration fee does not apply to sales of hosted software (cloud). |
| The administration fee is applied to the discounted price. |
| The administration fee applies to the following Atlassian Data Center products purchased in the country of Turkey:
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| Yes, it is taxable and included in the base for VAT/GST calculation. See below for an example: Item 1: Confluence Cloud Item 2: Jira Software (Data Center) Turkey (SaaS are non-taxable) Administration fee = ($200 - $20)*7.5% = $13.50 VAT = ($300 - $30 + $13.5)*18% = $51.03 |
| Yes. If your order is refunded, the administration fee will also be refunded |
Billing engine FAQ
| As the needs of our cloud customers and apps continue to grow, so does the need for a more unified and flexible way to manage billing and invoicing. To meet these needs, Atlassian is replacing our existing billing infrastructure with a new cloud billing engine that provides a consolidated experience across all Atlassian cloud apps. With this new billing engine, billing administrators can:
For more information about the new billing engine and how it may affect your experience, visit Understand the improved Atlassian billing experience | Atlassian Support. |
| To smoothly transition from our current billing infrastructure to the new cloud billing engine, Atlassian will migrate all existing cloud customers’ billing data from the old system to the new one over several months in phases for different customer groups. To ensure your contacts are prepared ahead of migration, visit Prepare your contacts ahead of billing migration for step-by-step guidance. |
| No, there will not be any downtime to existing systems during the transition to the new cloud billing engine. After your site(s) are migrated, you’ll see a new interface to view and manage subscriptions, billing, invoicing, contacts, and payment details. Note: |
| No. This change does not affect your current access to sites, subscription set, or app cost. Additionally, your users' app usage is not interrupted. |
| Data security and data integrity are our highest priorities during the migration process. We’ve built sophisticated tooling specifically for moving billing data between our systems. This tooling implements end-to-end encryption to keep your data secure and protect your privacy during the transition from the legacy system to the new billing engine. Multiple cross-validations between systems before and after migration ensure the integrity of your data at every stage of the move. |
| All customers who have subscriptions for Atlassian cloud apps will eventually be moved to the new billing engine. |
| We’re taking a phased approach to add all cloud products and apps to the new billing engine over time. If you have paid cloud subscriptions for the following products and apps, you may be shortlisted for migration in the coming months:
Billing support for the following cloud products and apps is still in the works:
Note on cloud editions: |
| We're not migrating any site attached to apps that are not yet supported by the new billing engine. |
| A billing account is a new billing and invoicing structure that allows you to group and organize all billing transaction-related activities with Atlassian. This shifts our billing structure away from site-level billing to customer billing accounts, giving you more flexibility in managing and paying for your Atlassian subscriptions. This does not mean that the structure of organization and site is going away—it simply means you’re no longer constrained to pay site-by-site, but can pay based on how sites are grouped into one account. With a billing account, you can:
For more information on billing accounts, visit, Understand billing accounts | Atlassian Support |
| In our existing billing systems, customers are billed on a site-by-site basis. In the new billing engine, all cloud app subscriptions live under a customer billing account. This gives you the option to be billed by account instead of by site, offering more flexibility in how and when you’re invoiced—based on your business needs. It’s important to note that we are not requiring all product subscriptions in each billing account to be billed together on a single invoice. |
| We’ve created a new administrative role to replace Technical Contact and Billing Contact. The Billing Administrator (billing admin) role provides superuser permissions, and access to all billing and invoice related tasks. Billing admins have an Atlassian ID (AAID - similar to what Billing Contacts have today), which is associated to your company’s billing account. Multiple billing admins can be associated to the same billing account, allowing you to add other billing admins to help you manage all billing-related responsibilities. Billing admins aren’t restricted to one billing account. The same user can be a billing admin across multiple accounts. As a billing admin, you can:
For more details on billing roles and responsibilities, visit this page on support.atlassian.com. |
| Atlassian Guard is invoiced in the same group as your existing subscriptions, and can be paid for with the same payment method. If your products are on the legacy system, your Atlassian Guard billing is supported there. If you have some products on the new cloud billing engine and some on the legacy system, Atlassian Guard billing is managed from the new cloud billing engine. For more details on Atlassian Guard subscriptions in the new cloud billing engine, visit this page on support.atlassian.com. Curious how to know if your billing is in the legacy system or new billing engine? Visit the Understand the improved Atlassian billing experience link. |
| Payments can be made via credit card for monthly Atlassian Guard subscriptions. For annual subscriptions and quotes, payments can be made via credit card, PayPal, bank transfer/ACH, check, Net-14 payment terms, or Net-30 payment terms. |
| You can view your list of subscriptions, upcoming payment estimates, historic invoices, and more in the new cloud billing engine by visiting your billing console. |
| Yes! Please contact us via Atlassian Support: Pricing, Billing, & Licensing | Atlassian to discuss your options. |
| Visit Understand the improved Atlassian billing experience to learn which billing system supports your Guard app and how to identify your current billing experience. |
| Please visit Atlassian Support: Pricing, Billing, & Licensing | Atlassian. The new cloud billing engine eliminates the need to verify your organization’s domain to receive a quote, allowing you to receive a price estimate faster. |
| Atlassian Guard Standard and Atlassian Guard Premium are billed as separate apps because they are licensed independently. Guard Premium is an add-on to Guard Standard, so you’ll see two line items: one for your base Guard Standard subscription, and a separate line for Guard Premium if you’ve chosen to add those enhanced security features. This billing structure ensures transparency—you can clearly see the cost for each app and only pay for the additional Guard Premium features for users who need them. You are not charged twice for the same user; you pay once per managed account or external user in your organization. For more details on how Atlassian Guard Premium is billed, see Manage your bill for Atlassian Guard Premium | Atlassian Support. |
| If you see an add-on for premium services on your billing statement, it means you’ve chosen to add extra features or enhanced functionality, such as Atlassian Guard Premium, to your existing app subscription. These premium add-ons are billed separately for transparency, but appear on the same statement as your primary app for your convenience. You are only billed for the add-on features you’ve selected, and not charged twice for the same user or account. If you have questions about specific charges or need further clarification, please contact Atlassian Support for assistance. |
| Your existing billing processes and support contacts will remain unchanged after your migration to Atlassian’s new billing engine. Once migrated, you’ll benefit from an enhanced view of your Cloud Enterprise Edition subscriptions within the billing console, including improved visibility of all Enterprise subscriptions, instances, and Marketplace apps. For more information on managing your Cloud Enterprise Edition billing in the new experience, visit the billing console. |
| With the improved billing experience, you’ll find a unified interface at admin.atlassian.com/billing. In this new interface, all child instances associated with your Enterprise license are easily viewable in a new list view within your billing account. For step-by-step instructions on how to locate your Enterprise entitlements in the new billing experience, visit Manage your bill for Enterprise plans | Atlassian Support. |
| We’ve introduced a new, expanded role, billing admin, on Atlassian’s new cloud billing engine, replacing the previous billing and technical contact roles. Billing admins have access to all billing and payment-related tasks across a billing account, making it easier to manage subscriptions, invoices, payment methods, and contacts for your Cloud Enterprise Edition apps. Important: To learn more about billing admins in the new cloud billing experience, visit Understand billing administration |
| Once your Enterprise quote is ready, you will receive an email.
For step-by-step instructions, see Manage Atlassian quotes | Atlassian Support. |
Software Maintenance & Support
| Atlassian offers tiered support for our cloud and self-managed apps. For detailed information on support levels, response times, and included services, see our Atlassian Support Offerings | Atlassian Support | Atlassian Documentation page. |
| Server software maintenance renewals are no longer available for purchase. Atlassian Server products have reached end of support, and maintenance renewals are discontinued. To continue receiving product updates, security patches, and technical support, we recommend exploring our current offerings for Claim your free Cloud migration trial | Atlassian and Atlassian Enterprise | Data Center | Atlassian apps. Active subscriptions for Cloud and Data Center ensure you have access to the latest features, legendary support, and ongoing innovation. For more information on your options and next steps, visit our Atlassian Ascend | Atlassian. |
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| For Data Center subscriptions, after the first 12/24 months, your software maintenance will expire and your installation will become read-only. Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.
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| General rule: New purchases: Renewals: Mid-term user tier upgrades: Cross-platform: ¹ Core licenses include Jira, Jira Service Management, Confluence, Bitbucket, Jira Align, Bamboo, Crowd, & Atlassian Guard. |
| You can renew your Data Center subscription for the number of users and products you have today, up until March 28, 2029, when we reach our end of life date. However: New subscription sales for existing customers will end on March 30, 2028 at 23:59 PST. Expansions and upgrades for existing subscriptions will end on March 30, 2028 at 23:59 PST. Data Center Marketplace app sales for existing customers will end on March 30, 2028 at 23:59 PST. Data Center subscriptions can be renewed in my.atlassian.com; all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order Data center subscription renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew. While you can purchase a renewal online yourself, an advocate may be in touch within 90 days of your subscription expiration to discuss renewal options. To request a quote from my.atlassian.com:
The quote or purchase confirmation will be sent to the named billing and technical contact(s). *Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for Data Center products (not hosted) that we would announce to all customers holding licenses that experienced a change. |
Licensing
| Cloud
Data Center
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| Atlassian licenses are based on named users, not concurrent users. A user is defined as an account with permission to log into the app. Each named user with this permission counts toward your user limit, whether they are logged in or not. Only one individual—a named person—is permitted per app login, and multiple people cannot share a login. Our licensing model does not allow for concurrent user licensing. For more information, see Section 2 of the Atlassian Customer Agreement | Atlassian, which discusses permitted use and user numbers. Section 3 also addresses customer obligations in relation to users. |
| Cloud:
Data Center:
Teamwork Collections:
You can manage your users and check current usage from your site’s Administration panel. |
| When you purchase a new self-managed app license or renew/upgrade an existing self-managed app license, a new license key is added to the billing and technical contact’s my.atlassian.com account. |
| All Marketplace apps must match (or exceed) the parent product's tier. |
| Self-managed app licenses cannot be combined to increase the number of users for a single environment. To increase the number of users, you will need to upgrade to a higher tier. |
Managing My Account
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience: Improved billing experience: |
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience
Improved billing experience
If you have any questions about the contacts on file for your license or subscription, Atlassian Support: Pricing, Billing, & Licensing | Atlassian For additional step-by-step guidance, see: |
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Improved billing experience
Original billing experience
For additional guidance If you have questions or need help, please contact: Atlassian | Support |
| To change your password:
To reset your password: If you've forgotten the password for your Atlassian account or my.atlassian.com account, follow these directions to reset it.
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| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience
Note: You can only access orders where you are listed as the billing or technical contact. Improved billing experience
For more information and step-by-step instructions, see: Manage Atlassian quotes If you have questions or need help, please contact: Atlassian | Support |
| Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience
Billing and technical contacts are considered product owners and have the authority to manage and request changes for the license or subscription. Improved billing experience As a billing admin, you have access to all billing and payment-related tasks across a billing account. You can:
Additional notes:
If you have questions or need help, please contact: Atlassian | Support |
| Update your email preferences by logging into my.atlassian.com and selecting Email Preferences at the top of the page. For those without a my.atlassian.com account:
For additional step-by-step guidance, see: Manage your email and notification preferences If you have questions or need help, please contact: Atlassian | Support
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| Before closing your account:
Once you’ve confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our Close Your Account page. For step-by-step instructions and important considerations, see: If you have questions or need help, please contact: Atlassian | Support |
Upgrading Self-Managed Licenses
| You are welcome to downgrade your account up until Data Center products reach their end of life date on March 28, 2029 at 23:59 PST. Existing customers can continue to expand their data center licenses up until March 30, 2028 at 23:59 PST. |
| Data Center upgrade pricing depends on the number of full months remaining on your existing Data Center license. The value of the remaining full months is subtracted from the new tier price. |
| Data Center subscription upgrades can be co-termed to any date. |
Customer Terms
| Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.
There may be some issues that are not covered here or on the rest of this page. If so, feel free to contact us. |
| Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers. If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website). |
| To reassign your existing licenses to a new entity, log in to my.atlassian.com to update the billing and technical contacts. |
| Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us. |
Privacy
| For clear and transparent information on how Atlassian safeguards your privacy, please visit Atlassian Legal | Atlassian. Here, you’ll find our Privacy Policy, Data Processing Addendum, Security Measures, Subprocessor List, and more. If you have any further questions, you can also check out Comprehensive Data Protection | Atlassian. |
| We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on how we secure and store at Atlassian, see our Trust page. |
| If you use a Data Center version of our apps we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the app; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable apps. Data Center administrators can disable our collection of this information from the applicable apps via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level. |
Atlassian Partner Program
| Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms. We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation, and customization requirements. |
| Yes! Atlassian is always interested to hear from like-minded companies looking to work together. We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page. |
| You can find a list of our current Solution Partners by region in the official Atlassian Partner Direhttps://partnerdirectory.atlassian.com/ctory. Alternatively, contact the Atlassian Channel Team for a recommendation. |
Source Code
| No, Atlassian products are proprietary software applications. Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups. The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders. |
| Source code access is available only to the nominated technical and billing contacts of a Data Center product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us. Cloud customers do not have access to source code as the cloud code base is not customizable. In addition to cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov. Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here. |
| Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, and Bitbucket commercial, and academic license holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups. The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders. Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code. Under our customer terms, to the extent we make any source code available, customers are permitted to modify the source code of software products to develop bug fixes, configurations or additional features. As Atlassian software is proprietary, under no circumstance may customers embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications. Please note: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov. |
Atlassian Stack
| The Atlassian Stack is a bundled offering that combines every server or Data Center product, along with Premier Support, for a single easy to manage price. On July 1, 2019, we announced the end of life of our Atlassian Stack license. You can no longer purchase a new Stack license. |
| We launched the Atlassian Stack offering to help our customers standardize on our Atlassian products. We consistently evaluate our offerings to ensure they are meeting your needs, and have found that many of you prefer to standardize on the Atlassian suite in other ways. Therefore, we have decided to discontinue the Atlassian Stack offering. You can no longer purchase a new Stack license. |
Export Control Classification Numbers (ECCNs)
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