How Atlassian service teams use AI + Jira Service Management
With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how Atlassian is using AI in Jira Service Management for faster, smarter support. We’ll share the steps, challenges, and lessons learned as our People team streamlined operations, enabled self-service capabilities, and reduced resolution times with features like the Virtual Service Agent and AI Answers. Don’t miss the chance to learn how you can maximize the impact of AI on service delivery!
AI is everywhere and constantly changing; new tools and features are released daily, it feels like everyone has an opinion, and it’s tough to know what can actually help your teams.
This is especially true for service teams, where every minute matters when responding to employee requests. That’s why we want to help by showing you exactly how Atlassian’s service teams are using AI in Jira Service Management. With 13,000 employees in 13 countries, Atlassian’s People team successfully incorporated AI in their service management workflows to see:
- 30% of tickets resolved without any human interaction
- 4000 agent hours saved per year
- 95% CSAT score
Join Senior Product Manager for AI in Jira Service Management, Sarah Scaife, and Head of People Operations, Andi Breslin, for this webinar to hear:
- How Atlassian’s People team approached implementing AI for their service management
- Learnings and best practices about the journey
- Recommendations on how you can use Jira Service Management’s AI features to elevate your own service experiences
Speakers
Sarah Scaife
Senior Product Manager, Jira Service Management AI, Atlassian
Sarah is a Senior Product Manager in the Jira Service Management team at Atlassian. With a particular passion for AI, she is dedicated to building scalable agentic experiences that solve real problems for service teams.
Andi Breslin
Head of People Operations, Atlassian
Andi leads Atlassian's global People Operations team that supports our 12,000+ employees across the globe. Her focus is to deliver great experiences to Atlassian help seekers everytime.
Andi is a seasoned leader in Enterprise service management, her collaborative and agile approach fosters fresh and innovative thinking on every project.
Andi's proven track record extends across strategy development and execution; including service management, digital transformations, software development, UX, process improvement, complex system integrations & data migrations, infrastructure, cyber security and compliance programs
Outside of work, Andi is an active volunteer, passionate educator, 21st century skills advocate and regular guest speaker at conferences and on panels with a focus on Future of Work.
