Better-in-cloud
Critical Jira Service Management product capabilities that make your job easier on cloud
Manage and support service requests
Seamlessly triage, track, and respond to requests to meet SLAs and keep key stakeholders informed.
Stay informed
Ensure you're in the loop with multi-notification functionality across critical updates with advanced alerts.
Gain team efficiency
Manage unplanned work and reduce repetitive, low-priority tasks with AI-powered bulk request triaging.
Streamline responses
Gather customer details using hundreds of templates and languages, with the ability to add context to each question with advanced forms.
Resolve incidents while tracking stability and performance
Natively respond to incidents and utilize alerts and notifications to track system stability.
Foster self-service
Help teams efficiently see, track, and manage services and dependencies by linking Jira issues via a Service Registry
Provide context
Prevent communication gaps and track system stability effectively with active incident monitoring and forwarded alerts
Reduce risk
Evaluate risk associated with change requests via Jira's automated risk assessment engine
Automate responses
Kick off a quick response automatically by escalating to the right team so they can find a resolution
Only-in-cloud
Exclusive capabilities to unlock new experiences and advantages
Leverage service management for all teams
Easily kickoff projects and setup service desks through service management for every team.
Adopt pre-made templates
Make creating service desks easy for teams with pre-made templates for marketing, legal, HR, and facilities
Personalized help centers
Surface the most relevant help articles and make sure context is taken into account with personalized help centers
Get deeper insights
Understand how teams are leveraging service desks with interactive dashboards and charts through Atlassian Analytics
Automate request management with AI
Use Atlassian Intelligence for support interactions and manage requests at scale, giving every team control of their processes and responses
Respond faster
Free agents to focus on higher-level support requests and handle repetitive queries instantly with Virtual Agent
Save time
Save time by automatically grouping similar requests and generating auto-responses with Atlassian Intelligence
Increase efficiency
Automate complex tasks and therefore reduce technical bottlenecks with Atlassian Intelligence
Find resolutions
Minimize customer impact by identifying, tracking, and escalating issues for quicker resolution using Atlassian Intelligence
Cloud differentiation
The leading features and functionality utilized by Jira Service Management users. Contact our sales team for a full, comprehensive list of features that appear on Cloud and Data Center
Curious about what’s coming soon?
Check out the features we’re working on in the Jira Service Management Cloud Roadmap.
Jira Service Management Cloud plans and pricing options
Browse all Jira Service Management Cloud plans to see which option is the right fit for your team.
Want to learn more about how Cloud compares to Data Center?
SLA management
Nail your SLA every time, so agents get the important things done first. Configure and get going in minutes.
Incident management
Jira Service Management helps you manage incidents with:
- Monitoring & ChatOps integrations
- Internal stakeholder communications
- Incident creation
- Post-incident reviews
- On-call management
- Incident investigation
- And much more
Letting you quickly respond to, resolve, and continuously learn from incidents while keeping all your stakeholders in the loop
Automation
Build flexible rules to minimize manual tasks and keep your teams organized. Only available to Premium and Enterprise customers.
Advanced forms
In Jira Service Management, you’ll get access to advanced form validation capabilities to quickly collect information and resolve tickets. With a no-code editor, support for 24 languages, and 300+ built-in templates, any team can deliver excellent service quickly.
Customer service management templates
In Jira Service Management Cloud, you’ll have access to a customer service management template designed to help teams efficiently deliver great service experiences to their customers. Set SLAs, answer customer questions, prioritize requests and collect feedback to ensure your external customers or business partners can quickly get the help they need.
Roadmaps
Build big picture plans for your team. Our basic roadmap is designed to enable you to build a roadmap for your team. Advanced Roadmaps is designed to help you build plans across multiple teams.
*image shown is Advanced Roadmaps.
Problem management
In Jira Service Management Cloud, you can group incidents to problems, fast-track root cause analyses, and record workarounds to minimize the impact of incidents.
Service request management
Jira Service Management helps you manage your work across teams with one platform so your employees and customers can quickly get the help they need.
Service registry
In Jira Service Management Cloud, you can register all the services you own, providing extra context for changes. Link issues to affected services and streamlines incidents when they occur.
IP allowlisting
Bolster your team’s security by limiting your site access to trusted IP ranges. Only available to Premium and Enterprise customers.
Atlassian Marketplace apps
Apps and integrations are better on Jira Service Management Cloud with Cloud-only apps such as G Drive, Office 365, Microsoft Teams, Zoom, Dropbox, Zoho, and Opsgenie. Cloud-enhanced integrations like Slack and Trello allow you to access more information and features across all of the apps you use.
