Say farewell to Cherwell
Bring all your teams together on one flexible platform to deliver value fast, make work visible, and modernize your ITSM.
See why teams are choosing a modern service alternative
Your ITSM platform should accelerate your business — not hold it back. Jira Service Management, now part of Service Collection, unites Dev, IT Ops, and business teams on one AI‑native platform with inclusive pricing, weeks‑not‑months deployment, and measurable ROI from day one.
See why Cherwell customers switch to Atlassian
Modernize your service management practices and accelerate Dev, IT Ops, and business workflows with Jira Service Management’s enterprise-grade solution.
Future-proof your ITSM with a proven innovator
With Cherwell end-of-life looming, Jira Service Management offers the best alternative. As a 2023 Leader in The Forrester WaveTM: Enterprise Service Management and a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms, Atlassian has a proven track record of building for where the service management space is heading, with a clear, innovative roadmap backed by heavy R&D and M&A investments.
The Atlassian advantage
| Features | Jira Service Management | Cherwell |
|---|---|---|
| Enterprise-grade ITSM and ESM platform built for scale | ||
| Dev, IT Ops and business teams aligned on one, unified Atlassian platform | ||
| Intuitive implementation and maintenance with easy, automatic upgrades | ||
| Flexible, cost-effective ESM solution that’s easily maintained by non-technical teams | ||
| Native mobile solution included at no additional cost | ||
| Modern web interface with Mac OS compatibility | ||
| Transparent, inclusive pricing available online | ||
| User friendly UI with low/no code editor, drag and drop interface, and robust templates | ||
| Built-in cross-product analytics for your Atlassian suite | ||
| Proven innovator with publicly documented long-term roadmap |
Trusted by over 65,000 customers worldwide
“With Atlassian, it’s easy to get started and spin up a solution.”
Wendy Stockholm
Director of Biztech, Invision
Find out how Jira Service Management stacks up to others
Learn more about Jira Service Management
FAQ
Is Jira Service Management free?
Can Jira Service Management work alongside Cherwell? How?
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