Confidently scale and modernize service management

Our Premium plan helps you confidently scale Jira, Jira Service Management Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1-hour response times for critical issues.

Yes, new customers will still have a free 7-day trial period. If you're an existing customer you'll enter a free trial period that spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change. You can explore our Cloud Calculator to estimate your bill.

Jira Service Managment Cloud Premium includes key features that will optimize the way you support your customers, like asset and configuration management, advanced incident and change management, and virtual agent. Companies with customer-critical operations and/or global employees are covered with a 99.9% uptime SLA and one-hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Management Cloud Premium instance.

Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

Jira Service Management Cloud is designed to help you accelerate delivery with Cloud-only features, like built-in automation and templates, advanced forms, and tighter integrations across your toolchain. Learn more about how Jira Service Managment Cloud differs from Data Center on this comparison page.

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

Atlassian Guard gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Atlassian Guard helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Premium, and Jira Service Management Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Atlassian Guard on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.