Artificial Intelligence for Jira Service Management
Deliver exceptional customer experiences and free up your team’s time with AI-powered service management.
Scale your service management with Atlassian Intelligence
Tap into the power of generative AI to accelerate productivity and collaboration for support and operations teams. Triage, respond to, and resolve tickets and incidents faster, and give your team back time to focus on the work that matters.
Deflect requests and reduce ticket volume
Provide seamless, always-on support with the Jira Service Management virtual service agent. Automate common support interactions and respond to help-seeker queries with AI answers generated from your knowledge base.
Triage and respond to requests faster
Accelerate agent workflows from triaging to resolution. Get AI-powered recommendations to prioritize, assign, and take action on tickets. Summarize ticket descriptions and comments to bring stakeholders up to speed, and transform your writing to ensure fast, clear communication.
Streamline service desk setup
Get started quickly and optimize your service desk for your team’s unique needs. Empower teams across the business to build their own projects with AI-powered configuration, and use natural language to quickly and easily build advanced automations.
Detect, prevent, and resolve incidents faster
Accelerate incident management workflows with AIOps capabilities. Cut through the noise to surface the alerts that matter, quickly loop in the right stakeholders, and automate action for fast resolution.
Intelligent ITSM features
Powerful machine learning and intelligent experiences are baked into every part of Jira Service Management.
Similar incidents
Surface and group similar incidents for efficient assignment and resolution.
Virtual service agent intents
Build custom conversation flows that learn from each virtual service agent interaction.
Relevant articles
Surface relevant knowledge articles based on past work and user behavior.
Agent assignment
Intelligently route issues to the right person.
Smart triaging
Automatically classify and prioritize incidents based on past issue data.
Similar requests
Surface and group similar requests for efficient assignment and resolution.
Smart mentions
Recommend users to tag in comments based on prior interactions.
Help center search
Recommend relevant resources and service desks when searching across the help center.
"We leveraged the virtual [service] agent to create an AI-powered Developer Assistant to streamline support for developers in Slack; this means they can get help without having to leave their favorite tools."
Martin Brignall
Developer Tooling Specialist, OVO Energy
AI resources
Learn more about our AI features and how to use them.
State of AI in Service Management Report 2024
Artificial Intelligence in Jira Service Management
