The secret to legendary IT service: A fireside chat with Atlassian co-CEO
Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum.
Back in 2001, Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service, both external and internal, is part of Atlassian's DNA.
Atlassian has grown into one of the most innovative and respected software companies in the world, valued at over $5B today. In the last four years Atlassian has scaled fast, growing from 300 to over 1,500 employees across ten locations and from 13,000 to over 50,000 customers worldwide.
Despite its hyper-growth, Atlassian remains committed to delivering legendary service across the company - from its IT team, teams outside of IT, and of course its customer service team.
In this exclusive webinar, Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum. He'll talk about how prevention, self-service, automation, and swarming deliver better service - rather than phone and email - and the critical role that innovation plays.
Don’t miss this opportunity to hear from Mike on Atlassian's service culture, a topic that is close to his heart.
Join our webinar with Mike and learn:
- How the Atlassian service desk team resolves 50% of requests via swarming rather than through email ping pong
- How the Atlassian customer service team reduced “customer friction" by 32% thanks to an innovative and scalable strategy
- How the Atlassian legal team reduced legal reviews by 60% after introducing self-service
- How your teams in IT and across the organization can provide legendary service with the Atlassian tools
We will end with takeaways and how to make this happen for your organization.
Question & Answers
Check out the questions that were asked & answered for this webinar.
Speaker
Mike Cannon-Brookes
CEO & Co-Founder, Atlassian
Mike Cannon-Brookes is the CEO of Atlassian, a company he co-founded alongside his university friend, Scott Farquhar, in 2002 from Sydney, Australia. Over the next 20+ years, they built Atlassian to be a leader in collaboration software, focused on unleashing the potential of teams around the world. Today Atlassian has over 300,000 customers across all company sizes and industry sectors.
Mike is responsible for the overall strategic direction and product strategy for Atlassian. He continues to grow Atlassian’s product portfolio, which started as a bug-tracking tool for developers called Jira, to a suite of solutions to support every type of team.
Mike is on the Board of Directors for a number of organisations including Blackbird Ventures and is the Chair-Elect of Room to Read, a non-profit committed to improving literacy and gender equality in education in the developing world. A passionate clean energy evangelist, he continues to invest in sustainable solutions through Grok Ventures, and his philanthropic initiative, Boundless Earth. He is also a member of Australia’s Nation Brand Advisory Council and serves as an adjunct professor at the University of New South Wales’ School of Computer Science and Engineering.
Mike is a global technology leader, passionate philanthropist and a sporting enthusiast, with minority ownership in sporting teams including the South Sydney Rabbitohs (Australian national rugby league team) and Utah Jazz (NBA team).
